Watson's Brasserie

Reviewed by Paula Watson

Just looking at the last review, I remember this one very clearly as we have so few complaints the odd one does stand out. Interesting that our waitress has been so championed as it was her that put the wrong menus out to start with. She came back with an order for pate and assuming that the customer had been given the correct menu an order of chicken liver pate was sent to the table, all of which was eaten and the complaint of the wrong order made after the event. If the customer had complained at the time of recieving the order we could have dealt with it straight away, but to be presented with a "licked clean" plate and having apologised and asked if the cutomer wanted it removed from the bill, I think we had done as much as we could do as the dish was very obviously enjoyed. As for the sweeping statement that we can't eat out much, we manage quite well considering we work 6 fourteen hour days a week with only one day off. We certainly eat out enough to realise that if we were vegetarians we probably wouldn't order smoked mackerel pate in the first place.

Reviewed by Julie

Just had a very pleasant lunch in Watson's. Agreeable decor, fresh flowers on the wooden tables. Currently festooned with tasteful, white fairy lights. Lunch menu seems to cater for most appetites/pockets. In addition to the usual starters & mains there is an interesting range of sandwiches, paninis, jackets & cakes at reasonable prices. We took advantage of the current '2 mains for £9' from a selection including, beer battered fish & chips, a pasta dish, lamb & mint pie, ham, egg & chips etc. The wine list is quite acceptable & service came with a smile. Booking advisable as quite small.

Reviewed by Gaafar Yassin

Application Catering Assistant Vacancy CV Gaafar Yassin gaafar@allergist.com Experience May 2007 August 2007 on part time basis · Packer · Arc International · Sunderland · Phone 0191 529 47 20 May 2007- August 2007 On part time basis Packer Pride Valley Foods Seaham, Grange Seaham Co. Durham SR1 7PT Order Picker September 2007- June 2008 · On Part time basis · Midlands Coop · 1 Radar Road · Leicester, LE3 1UF Education 1982-1986 Khartoum University · B. Pharm · Graduated Summa Cum Laude. · August 2009 Course on Security Interests Sport, & Computers ///// Address 26 Copse Close East Grinstead RH19 3EF

Reviewed by Christine Jones

Very bad customer service from the manager/owner started off with an unsmiling welcome, a query as to whether we had a reservation (no we hadn't, but the place was empty) and a grudging wave toward a table. An order of smoked mackerel pate turned up as chicken liver pate, which bizarrely wasn't on the menu. The boss left the explanations to the young and very embarrassed (but very helpful) waitress; apparently the chef had a different menu! No hint of an apology from anyone in charge. When we queried the bill, the owner asked very sullenly whether the waitress hadn't apologised and said it had just been a typo on the menu (that's all right then). He then asked very bad temperedly if we wanted the pate taken off the bill. The food was fine in a bistro sort of way (but not the wine) and I didn't actually mind having chicken liver pate instead of smoked mackerel - luckily, I'm not vegetarian. But the owner's surly and off-hand manner suggests perhaps he hasn't eaten out very often and a course on how to please your customers would be money well spent. NB: The front door was wide open and a gale blowing through the place, but the waitress had to ask permission from her boss before she was able to close it.